Tag Archives: Ivy Lee

PReserving our history

Hofstra students and their protective gloves at the Museum of PR

Hofstra students wore protective gloves as they handled artifacts at the Museum of PR

Edwards Bernays is often referred to as the “father of modern public relations” with good reason. A nephew of the father of modern psychiatry, Sigmund Freud, Bernays was also an observer of human behavior. He understood early on that words and images could be used to persuade attitudes, publishing landmark books on PR including “Crystallizing Public Opinion” in 1923 and “Propaganda” in 1928. In 1923 at New York University, Bernays taught the very first public relations course. He planned and staged numerous events and campaigns on behalf of a wide variety of clients, and worked with several 20th century presidents from Calvin Coolidge to Ronald Reagan.

A chance meeting became a 10-year friendship between Edward Bernays and Shelley Zuckerman Spector, an award-winning public relations executive and faculty member at Baruch College. Professor Spector documented Bernays’ career through a series of videotaped interviews she conducted at his home. When Bernays died in 1995 at age 103, she gathered and preserved many of his books and artifacts. Her devotion to PR history led to the creation of the Museum of Public Relations in 1997, which found a new home just six months ago at the Baruch College library in Manhattan. The museum contains historical items from Bernays and the PR field’s most important pioneers and campaigns.

Shellie Spector

Shellie Spector and me with an early Edison light bulb

Twenty Hofstra students and I experienced the Museum of Public Relations last Friday and I urge all students and practitioners of PR to visit. Hearing and seeing Bernays talk about his life, touching artifacts from communication history (newspapers from the early 19th century, a telegraph, an Edison phonograph cylinder, a turn-of the century telephone and typewriter, books by PR trailblazer Ivy Lee, and much more) made PR’s past come alive for these 21st century students. Oohs, ahhs and wows filled the room as students touched and felt history in their hands.

Kudos to Shelley Spector for her labor of love. She’s preserving a one-of-a-kind time capsule that will ensure PR’s history endures. See the PR museum when you can. Learning history is the best way to learn about the future. Your thoughts?

Arthur Page’s Seven PRinciples

Arthur W. Page

Arthur W. Page

When learning the 20th century history of public relations, we often focus on Ivy Lee and Edward Bernays.  Lee’s 1906 “Declaration of Principles” and Bernays’ 1923 book “Crystallizing Public Opinion” had profound impact on the growth and understanding of the profession.  Students of PR history should also know Arthur Page, who built on their early efforts and helped shaped public relations as we know it today.

Page, who served as vice president of public relations for AT&T from 1927-1946, created the “Seven Principles of Public Relations Management.” They are as relevant now as they were nearly a century ago.  Here’s a slightly edited version:

  • Tell the truth. Let the public know what’s happening and provide an accurate picture of the company’s character, ideals and practices.
  • Prove it with action. Public perception of an organization is determined 90 percent by what it does and ten percent by what it says.
  • Listen to the customer. To serve the company well, understand what the public wants and needs. Keep top decision makers and other employees informed.
  • Manage for tomorrow. Anticipate public reaction and eliminate practices that create difficulties. Generate goodwill.
  • Conduct public relations as if the whole company depends on it. No corporate strategy should be implemented without considering its impact on the public. The public relations professional is a policy maker capable of handling a wide range of corporate communications activities.
  • Realize a company’s true character is expressed by its people.  The strongest opinions — good or bad — about a company are shaped by the words and deeds of its employees.   Corporate communications must support each employee’s capability and desire to be an honest, knowledgeable ambassador.
  • Remain calm, patient and good-humored.  When a crisis arises, remember that cool heads communicate best.

When a 21st century PR practitioner is performing skillfully, ethically and effectively, there’s little question that Page’s principles have greatly influenced their actions.  Students of PR–and PR professionals on the front lines every day–must remember to embrace Page’s sage advice.  His tenants are what makes our profession uniquely necessary in our world of constant communication.  Your thoughts?


100 Sundays, 100 “Public Relations Nation” posts

My dog Toby, just because :)

My dog Toby, just because

I’m proud to say that this is the 100th “Public Relations Nation” and I haven’t missed a Sunday post since it launched. A wide array of topics have been observed and dissected by my readers and I; we’ve tackled PR issues from Trump to Twitter; from Ivy Lee to Frank Luntz; from good grammar to bad judgement; from Apple’s successful branding to LIPA’s communications debacle. The 350-word blog has been viewed 12,000 times since February 2011, and has garnered 1,200 comments from 340 committed, weekly followers and others.  We’ve tackled public relations issues large and small, from how we teach PR in the classroom to how PR decisions are made in the board room.

Admittedly, much of the online commentary to “Public Relations Nations” comes from my students at Hofstra University, where I often more than suggest that they read the blog and participate in the discussion.  It’s been wonderful to watch their often measured, sometimes emotional reactions to my challenge of “Your thoughts?” at each post’s end.  It’s also been cool to get reactions from far away, including a nice review of this blog from a Florida communications student, to an email from a guy in Washington State suggesting that I craft a PR strategy for gun control.

On which topics the next 100 blogs will focus? Will President Obama become a great communicator? (We suggested he is not).  Will corporations and public figures stop repeating the same PR mistakes others have made?  (I highly doubt it).  Will  students finally learn the difference between it’s and its? (For heaven’s sake, get it right!).

I look forward to the next hundred posts and your participation within them.  With my dog Toby at my side and the help of my wife Tema (who proofs and edits), I write them first as an education tool for my student and second as a place for a PR dialogue among fellow professionals.  I hope my blog improves in content and style in 2013.  Your suggestions are more than welcome.

I wish you a happy, healthy and excellent PR New Year!  Your thoughts?

CorPoRate social responsibility and Apple

Ivy Ledbetter Lee

Acronyms are funny things, especially when the same letters morph into different meanings. HOV changed from Hour of Victory to traffic’s High Occupancy Vehicle. DDT was the insecticide dichlorodiphenyl-trichloroethane before it became Dynamic Debugging Tool. SST was Supersonic Transport and it’s also Sea Surface Temperature. ABC is either the American Broadcasting Company or Activity-Based Costing, an accounting term. When I started in corporate PR three decades ago, a CSR was a customer service representative. Now it’s a fully-matured public relations acronym standing for “corporate social responsibility.”

In simplest terms, CSR is a management policy that seeks integrity, transparency and fairness to its publics. Perhaps one of the earliest examples of CSR was Standard Oil, the monopoly owned by John D. Rockefeller which controlled the world’s oil around the turn of the last century. As incidence of violence and reports of corporate greed penetrated the public’s psyche, Rockefeller hired Ivy Ledbetter Lee to help him manage and improve his personal and business image.  Lee’s instruction was to “tell the truth, because sooner or later the public will find out anyway. And if the public doesn’t like what you are doing, change your policies and bring them into line with what people want.” Lee believed in the “two-way street” approach to public relations, teaching that PR consists of helping clients listen as well as communicate messages. And giving back to the community was part of it, too; in fact, during his lifetime Rockefeller gave away most of his massive fortune.

Apple finds itself dealing with similar CSR issues. “The Agony and Ecstasy of Steve Jobs,” an off-Broadway play by Mike Daisey, has received attention lately for its on-stage revelations about Apple’s use of the Foxconn Technology plant. Foxconn employs 430,000 people in China. Daisey observes inhumane conditions there including workers threatened with life in prison for joining a union and 13-year-old girls doing 13-hour shifts. The factory also installed nets under the windows, following a rash of suicides. Apple has just announced that it has joined the Fair Labor Association to review the firm’s factories. But some are questioning the legitimacy of this watchdog group, and Apple will inevitably be facing more questions if they don’t adopt a true CSR policy.

CSR is where it’s at today (an expression I might have used three decades ago). It’s an area of PR worth studying and embracing…and we’ll be doing more of that here. Your thoughts?

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